usability

Be Patient with Patient Technology Updates

Last week my aunt called me up and told me that her “fancy iPhone gizmo” was telling her that she needed to update her phone. As I am her favorite niece (well, really her only niece), and I know sooo much about all these techie things, maybe if I wasn’t too busy, could I help her do it? She asked me to walk her through the update process (step-by-step directions are what she needs), because she really wanted to be able to use the new flashlight function that they showed on the news.

Usability Testing Primer: What it is and Why We Need It

Not only do mHealth resources need to be engaging, factually accurate, and useful, they need to be usable. What is the difference between useful and usable you ask? Please allow me to step onto my soapbox.

Is iTunes 11 a Boon or Bust?

If you own an iPhone, iPad or iPod you are probably among those that anxiously awaited the release of Apple's much hyped iTunes 11. Now that it's arrived the reception has been mixed. Some users love it; others hate it.

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